Shipping policy
Shipment processing time
- All general orders are processed within 1-3 business days.
- All custom / personalized orders are processed within 10 business days.
Shipments do not occur on weekends or holidays. If in any case delays will occur, you will be notified accordingly.
Shipping rates and delivery estimates
All orders are aways worldwide shipped free of charge, with standard shipping. Please find below the estimated delivery times for standard shipping for some reference destinations. Please note that these estimated transit times are provided by our shipping companies and we can not give any guarantees on them.
Please revert to our checkout page for exact shipment cost calculation.
Standard Shipping|
Destination |
Estimated delivery time |
Shipment cost |
|
The Netherlands |
1 - 4 business days |
From Euro 5,70 |
| Germany |
2 - 5 business days |
From Euro 7,90 |
|
UK |
3 - 6 business days |
From Euro 12,50 |
| Switzerland |
5 - 12 business days |
From Euro 16,50 |
| USA & Canada |
6 - 14 business days |
From Euro 16,99 |
When you are in a hurry to receive your order, we can offer you express or priority shipping to receive your order between 2 - 6 Business days (depending on your location) for an attractive rate. Please consult our expedited rate options at our checkout.
Expedited Priority Shipping
Shipment to P.O. boxes or APO/FPO addresses
We do not ship to P.O. boxes or APO/FPO addresses.
Shipment confirmation and order tracking
After shipment you will always receive a track & trace code for tracking your parcel (unless otherwise informed).
Customs, duties, and taxes
Customize the following: Provocateur is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Provocateur is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
Returns Policy
Please revert to our refund policy for more information on our returns policy.
For more information an any other matter, email support @ hugo@provocateur.shop .