Ordering & Shipping
Everywhere. Fast, discreet, and tracked from our lair in Arnhem, NL. Free shipping in NL, over €500 in Europe, and over €1,000 worldwide.
Webshop orders ship in 2–4 days. Custom orders: 3–4 weeks. You'll get full tracking the moment your gear leaves the workshop.
For detailed info on expected transit times, please check our Shipping Policy.
We offer standard shipping as well as express shipping options worldwide if you are in a hurry.
Heavy black hangtags, black satin dustbags or ziplocks, nicely packed and ready for gifting.
Shipped in plain and unbranded shipping boxes. No logos, no clues—just pure anticipation.
Always. Every order is shipped in plain, unmarked packaging—no logos, no hints, no one will ever know what’s inside but you. Your secret’s safe with us.
Shipping is free in NL, over €500 in Europe, and over €1,000 worldwide. Standard and express options available. For full rates and delivery times, see our Shipping Policy.
Orders outside the EU may be subject to duties, import taxes, or customs fees, charged by your country. These are your responsibility. We don’t control or cover these costs—check your local regulations before ordering.
Payment & Returns
All major cards, PayPal, a selection of European online banking apps (like IDeal, Sofort, Bancontact, etc), Google pay, Apple pay and Shop pay. All transactions are safe and secure.
You can also choose to have someone else pay for you though Youpay :)
Yes. 30 days, full refund, no questions asked.
Custom orders are non-returnable unless there’s a manufacturing defect.
Some additional collection articles are also non-returnable due to hygiene issues (f.e. leather panties, bondage gear, insertables and gags). See our policies for a full list.
We’ll repair, replace, or refund—no drama. Club Provocateur members get a lifetime guarantee on manufacturing defects.
Yes! Club Provocateur members enjoy a lifetime guarantee covering all manufacturing defects under normal use. If your gear ever fails you, we’ll repair or replace it—no excuses, no questions. This is leather badassery built to last a lifetime.
Personal Service & Advice
Yes—our Arnhem DesignLab offers exclusive, by-appointment fittings for a premium experience. Prefer online? Message us for style, sizing, product advice, or to discuss customisation, or book an vitual private shopping appointment though videocall. We’re obsessed with helping you own your desires..
Absolutely. We thrive on custom work. Choose from a pleatora of leathers and our signature hardware. Expect a 3–4 week lead time for bespoke orders. Got a wild idea? Challenge us—we love pushing boundaries.
Product & Sizing
Hell yes. Inclusive sizing is our standard. We offer made-to-measure options and can accommodate very big sizes, so every body can own their power. No matter your shape, gender, or identity, we build gear that fits and empowers you.
Each product page includes sizing information. Still unsure? Message us for a personal fit consult—confidence is non-negotiable. We’re here to help you find your perfect fit, every time.
Handcrafted for hardcore. Every piece is made in our Dutch workshop with premium, body-safe leather, signature gold hardware, and unapologetic attention to detail. No fast fashion, no compromise—just badass luxury for those who demand more.
Body Safety & Materials
Absolutely. We use only vegetable-tanned or chromium-free leathers, free from toxic chemicals, safe for long term skin contact, and tested for the highest standards of body safety.
Yes. Our signature gold and black hardware is nickel-free and designed to minimize allergic reactions.
We believe in pleasure with responsibility. Our blogs and information guides within Club Provocateur educational database include tips on safe use, consent, aftercare, and responsible play practices. We design gear for both style and safety—never take risks with your body or your partners.
Sustainability, Responsibility & Ethics
Always. Our leathers are vegetable-tanned or even fully chromium-free, body-safe, and ethically produced—no child labor, ever. We source responsibly and build to last. Sustainability isn’t a buzzword—it’s our baseline.
Every piece is made by our own hands! Made by by grown-ups, for grown-ups, in our Arnhem workshop in The Netherlands. No outsourcing, no sweatshops, child labour and other unethical practices. No compromises—just real craftsmanship.
We use only non-toxic, responsibly sourced materials, minimize waste, and prioritize longevity over fast fashion. All production is ethical, responsible and transparent.
Maintenance & Care
Treat it like the treasure it is. Use our Provocateur Leather Preserver for badass protection. For full care rituals, see our Hardcore Care Guide and maintenance blogs and explore our maintenance products to keep your gear flawless.
Never in the machine. Wipe gently with a damp cloth, let it air dry, and use our preserver. For deep cleaning, follow our Hardcore Care Guide.
Store flat or hanging (if possible in the provided dustbag), away from sunlight and heat. Keep it dry, keep it badass.
Clean after every use and condition every few months or after heavy use. Our Hardcore Care Guide has step-by-step instructions.
Community & Philosophy
Anyone ready to rebel against boring. Our gear is designed for all genders, from gay men, to dominatrixes, straight couples, and beyond —if you crave luxury with an edge, you belong here.
Proudly. We sponsor events, competitions, and organizations, that all reflex true diversity.
B2B, Resellers & OEM
Yes—if your boutique shares our values of luxury, inclusivity, and badass sophistication, reach out to discuss partnership or consignment.
Absolutely. We offer OEM and private label production for select partners. Your brand, our craftsmanship—let’s build something legendary.
Contact & Support
Provocateur is owned by Hugo van Beek.
Our Adress is: Zuringstraat 9, 6833 EP, Arnhem, The Netherlands
VAT ID: NL001943598B89
CoC NR: 70225125