Shipping policy
Discreet. Fast. Always Tracked. Worldwide.
Provocateur ships worldwide — from our Dutch workshop to your lair, wherever that may be. Every order is handcrafted, packed with care, and shipped in stealth-mode packaging. No logos, no labels, no questions—just pure anticipation.
What You Need to Know
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Processing Time: Orders are handmade and dispatched within 3–5 business days. Need it faster? Contact us and we’ll see what’s possible.
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Tracked Shipping, Always: Every order ships with full tracking—no exceptions. You’ll get a tracking link the moment your package leaves our hands.
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Discretion Guaranteed: All packaging is unbranded and discreet. Your secrets stay safe with us.
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Shipping Methods: Choose standard or express at checkout. All options are tracked.
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Shipping Costs & Transit Times:
All shipping cost are calculated at check-out. For up-to-date shipping rates and estimated delivery times, see our [Shipping Rates & Times pop-up/section] (coming soon).
Customs & Duties
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International orders may incur customs fees, import duties, or taxes set by your country. These are your responsibility. Customs processing times are out of our control.
Free Shipping
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Free shipping in the Netherlands, and on qualifying orders over €500 (Europe) or €1,000 (worldwide). Eligible orders get the discount automatically at checkout.
Lost or Delayed Orders
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Risk and responsibility pass to you once your order ships. If your package is delayed or lost, contact the carrier first—then let us know if you need backup.
Delivery Issues
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Wrong item or damaged on arrival? Email hugo@provocateur.shop within 48 hours. We’ll make it right. Fast.